Last Updated: March 2026

FOR ENTERPRISE CUSTOMERS: These Community Guidelines apply to all users of the Immerse platform, including enterprise Authorized Users. Enterprise customers are responsible for ensuring their Authorized Users comply with these guidelines, as provided in the Immerse Enterprise Terms of Service (immerse.com/legal/enterprise-terms). References to Terms of Service throughout these guidelines apply equally to the Enterprise Terms of Service for enterprise users.

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All Members must follow the Immerse Community Guidelines. These guidelines apply to all users of the Immerse platform — whether individual consumers or enterprise Authorized Users — and govern conduct within all Immerse environments including VR, desktop streaming, and mobile.

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GENERAL

• Users accessing the platform via Meta Quest devices must also comply with Meta’s applicable platform policies, available at store.facebook.com/help/quest/articles/accounts/privacy-information-and-settings/conduct-in-vr-policy/.
• You must adhere to our Terms of Service (immerse.com/legal/terms) or, for enterprise users, the Enterprise Terms of Service (immerse.com/legal/enterprise-terms), including the requirement that users be 18 or older. Minors are not permitted within the platform even with parental supervision and will be promptly removed.
• Individual accounts and memberships cannot have multiple users. The communal quality of our educational experience depends on users being properly matched with other users of similar learner levels and building genuine relationships.
• All defamatory, abusive, profane, threatening, offensive, sexist, racist, discriminatory, or illegal speech, behavior, or content is not permitted.
• Reverse engineering, stealing, extracting, or ripping content from Immerse is strictly prohibited.
• Marketing, promoting, advertising, or soliciting unauthorized products, services, events, or invitations within Immerse is prohibited.

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THE IMMERSE COMMUNITY

Respect

Be respectful to everyone you encounter. We strive to create and maintain a global community in which people of many different backgrounds and cultures are treated with respect. Act and lead with integrity, bring a sense of humility and honor to your learning journey and those of others.

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Dignity, Diversity & Inclusion

Respect other people’s opinions; a healthy discussion is encouraged, but please do not devalue anyone else’s thoughts or comments if you disagree with them.

We ask that you:

• Are mindful and respectful of the linguistic background of others — while engaging in immersive language conversation, remember that not everybody learning alongside you may speak your native language.
• Actively embrace other students, faculty, and staff from all backgrounds and perspectives by treating them with respect, care, and fairness.
• Make your peers feel included in lessons, events, meetups, and social gatherings regardless of race, class, nationality, gender, sexuality, ability, religion, or political affiliation.

Examples of violations of this guideline:

• Constantly correcting, arguing with, or being rude to another user instead of letting them get their message out.
• Complaining about who you were paired with during an activity or refusing to work with certain people because of their accent, proficiency level, gender, age, race, or experience.
• Telling someone that their beliefs, values, thoughts, or opinions are wrong or stupid.

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Maintain a Positive Learning Environment

We commit to creating a safe, fun, and non-disruptive learning environment for each other, to foster growth, mutual respect, and belonging.

We ask that you:

• Ask your peers for help and lend a helping hand yourself.
• Lean into exchanging ideas with each other to spark new, more creative ideas.
• Are helpful to others who are experiencing Immerse for the first time or experiencing friction in their learning journey.

Examples of violations:

• Not participating in activities by ignoring other members, staying on mute when working in a group, or not responding to questions asked by your partner.
• Joining a class from a loud environment and not muting, therefore disrupting the audio of the class.
• Interacting with objects and the scene in a way that is disruptive to others, such as randomly throwing objects at someone or moving away from where the learning is happening.
• Constantly talking over or interrupting the Guide or other members.
• Jumping in and out of class repeatedly to take phone calls, speak with others in your background, or for any other reason.

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Privacy

Personal information learned from or given by others while in Immerse is not to be shared outside of the platform.

We ask that you:

• Respect everyone’s privacy in conversations by obtaining consent before sharing any sensitive or personal information they disclose.
• Set and communicate personal boundaries around the information you desire to have kept private. If no boundaries are set, the assumption should be that all personal information is private.
• Are thoughtful in inquiring about personal details such as someone’s financial, employment, or relationship status, unless that information is shared freely.

Examples of violations:

• Sharing personal data such as email addresses and phone numbers of others.
• Looking up the company another member mentioned working for in class, and posting a link to their employee profile online.
• Sharing information about another member’s family that you learned in class, outside of class.
• Discussing another user’s salary, relationship status, or medical history.

In line with our own standards, Immerse is committed to respecting the privacy of our members and visitors to our application. We do not sell, rent, or share any personally-identifiable information without consent. To learn more, please view our Privacy Policy at immerse.com/legal/privacy-policy.

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VIRTUAL CONDUCT STANDARDS

As a social VR and streaming environment, Immerse requires a higher standard of behavioral compliance than traditional 2D software. In addition to the general guidelines above, the following specific conduct standards apply:

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Spatial conduct

• Spatial Harassment: Intentional blocking of other users’ views, aggressive body-blocking, or non-consensual physical proximity in VR is prohibited.
• Obscene Gestures: Using VR controllers to perform lewd or offensive gestures is prohibited.
• Auditory Disruption: Playing loud music, shouting over instructors, or using voice-modulation software to harass others is prohibited.

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AI and platform integrity

• Attempting to “jailbreak” or manipulate AI Avatars to bypass safety filters or generate restricted content is prohibited.
• Using bots or scripts to scrape AI responses is prohibited.
• Creating unauthorized deepfakes or impersonating executives within the platform is a material breach of these guidelines and may constitute a violation of applicable law.

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SUSPENSION AND TERMINATION

If your account has been flagged with a violation of these Community Guidelines, our Customer Support Team will make direct contact and take appropriate action on a case-by-case basis.

Disciplinary action may range from a formal warning, a temporary or longer-term suspension, up to the termination and deactivation of your membership.

How we handle conduct violations:

• Staff-observed member misconduct is tracked in internal notes for every session. Once it becomes frequent enough to be an issue, Customer Support will send a warning message.
• Extreme misconduct can result in automatic removal from the session and temporary suspension of the account until Customer Support can make contact to manage the misconduct case.

For enterprise customers, Immerse will report Authorized User violations to the Customer’s designated Admin within 24 hours of any suspension action, as provided in the Enterprise Terms of Service.

Any member that witnesses misconduct from another person is responsible under these Community Guidelines to report it to Immerse by writing to support@immerse.online, at which point our team will address the misconduct.

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