Dedicated Support Team

Full Whiteglove Support Service Customized to Your Needs

From day one, we assign real people to provide full support for your end learners and administrators. We don’t just launch your program, we stay with you, ensuring adoption, engagement, and long-term success.

KEY FEATURES

Learning Activation Specialist for End Learners

Each program includes a dedicated specialist focused on supporting learners with onboarding, engagement strategies, and continuous encouragement throughout the lifecycle of their learning journey.

Customer Support Manager for Admins

A dedicated Customer Support Manager partners with your admin team to provide strategic guidance, surface insights, and ensure alignment between your learning program and business goals.

Learner Meetups

We host optional, in-platform meetups, creating space for learners to connect, practice, and stay motivated in a safe, social setting.

Learner Surveys

We deploy surveys post-launch and before license expiration to evaluate satisfaction, learning outcomes, and the impact on job readiness, capturing qualitative feedback that helps you measure success.

Quarterly & Executive Business Reviews

Our team conducts QBRs to track progress, share engagement metrics, and prove business impact. In month 11, an EBR is provided to align outcomes with your KPIs and support renewal decisions.